Support Portal Instructions

Region 13 offers a web portal for the purpose of providing a way to submit, track and close support requests. It’s in an early stage of development, but ready to use.

For the sake of tracking, we recommend that the district use this portal for support request whenever possible.  We do suggest that urgent issues always be handled via a phone call or text (we still request that you follow up the call with a ticket request).

Our portal will be accessible to a single district account. This way, the users of this account can see all open requests and history. For the sake of support system notifications, please complete the following:

  1. Create, within your email system, an email group named: "itrequest@yourdomainname.xxx" (i.e. itrequest@esc13.net)            
  2. Create forwarders so messages sent to this account will be forwarded to all district personnel that will access this system.

You may now log into: Region 13 Service Desk

                Username: itrequest@yourdomainname.xxx
                Password: yourdomainname.xxx (you should change this at first login).

If you have any questions, or need further clarification, feel free to reach out to any of our team members